Empower Your Call Center with Advanced Communication Solutions
Smart Call Routing & IVR
🔹 One Number, Multiple Locations – No need for multiple contact numbers; a single "222" DID or landline can serve all branches.
🔹 Multi-Level IVR – Calls are automatically routed based on customer selection. Example: Press 1 for Branch 1, Press 2 for Branch 2, etc.
🔹 Queue Management – Calls are placed in smart queues to ensure efficient handling without long wait times.
Empowering Your Agents
✔ Work from Anywhere – Agents can answer calls via desktop, web, or mobile apps.
✔ One-Click Transfers & Internal Calls – Seamlessly transfer calls or communicate with colleagues.
✔ Live Queue Panel – Agents can view real-time call queues to prioritize urgent callers.
✔ CRM Integration & Call Pop-ups – Instantly access customer details when answering calls.
✔ Shift Management – Agents can log in/out and update their availability status with one click.
Tools for Supervisors
✅ Live Call Monitoring – Listen, whisper, or barge ongoing calls for quality assurance.
✅ Custom Reporting – Generate detailed reports based on queues, agents, and performance metrics.
✅ Call Recording & Analysis – Access call recordings for training and quality improvement.
✅ Skill-Based Call Routing – Assign calls based on agents' expertise for better service.
Advanced Call Reporting & Insights
🔹 Inbound Call Reports – View detailed and summarized call logs for incoming calls.
🔹 Outbound Call Reports – Track call volume for each branch or employee
🔹 Missed Call Alerts – Get instant notifications so missed calls are quickly returned.