3CX for Call Centers

IVR and Calls in Queue

No need to have multiple numbers for different locations
A single "222" DID or a landline number can be used for all locations
Calls can be forwarded to multi-level IVR greeting messages to be routed as per the customer selection. For Example, If a customer selects option 1, it rings in branch 1, option 2 goes to branch 2, and so on.

Agents can answer calls from anywhere using the desktop, web, or mobile apps.
Calling internally to other agents or call transferring can be done with a single click.
Live Panel enables agents to see all the calls in the waiting queue for better serving the callers and giving priority.
Call pop-up via CRM integration allows the agents to view client information immediately upon answering the call.
Log in, Log out as per agent shifts - change of presence status as per agent availability is a matter of one click.

Real-time monitoring Switchboard to listen, call, whisper, and barge ongoing agent calls.
Access to the Management console to generate customized reports based on queues and agent filters.
Access to call recordings for call analysis and quality assurance purposes.
Queue strategies based on agents' skillsets

Inbound Call Reports - 3CX Shows detailed and summarized reports for inbound calls.
Outbound Call Reports - 3CX shows the number of calls made from each branch or each employee.
Missed Calls - If a call is missed, 3CX auto-notifies the manager or supervisor immediately so your missed calls can be returned.